Privacy policy

What is personal information and why we collect it

‘Personal Information’ is any information that identifies you. This can include:

• Name

• Address

• Email address

• Phone number

We collect this information to:

• Communicate with you about your orders, deliveries, and updates

• Provide our services efficiently and safely

• Deliver recipes, tips, and educational content

• Maintain accurate records

• Improve our services

• Comply with legal and regulatory requirements

We collect information directly from you via orders, forms, emails, or other communications.

Third Parties

Whenever possible, we collect information directly from you. Occasionally, trusted third parties (e.g., referrals, delivery partners) may provide information. When this happens, we take steps to ensure you understand what has been shared and why.

Security of Your Information

We take all reasonable steps to protect your personal information from misuse, loss, or unauthorised access. Your data is stored securely and treated with care at all times.

Maintaining the Quality of Your Information

We aim to keep your information accurate and up-to-date. Please let us know promptly if your details change so we can ensure our records remain current.

Privacy Concerns or Enquiries

If you have any questions, concerns, or complaints about how your information is managed, please contact us at:

Home Grown Harvesting
Email: homegrown.harvest@outlook.com
Tel: 0431 708 129

Sensitive Information

Sensitive information may include details such as your health, dietary requirements, or other protected information.

We only use or disclose this information:

• For the primary purpose of fulfilling your order or request

• For related purposes you would reasonably expect

• With your explicit consent

• When required or authorised by law

All sensitive information is treated with the highest care and confidentiality.

Disclosure of Personal Information

We may share your information with:

• Delivery or service providers involved in fulfilling your order

• Third parties you have authorised

• Legal, regulatory, or emergency services when required by law

We do not sell or share your information with unauthorised parties.

Access to Your Personal Information

You may request access to the information we hold about you, or ask for it to be corrected if it’s inaccurate or outdated.

To protect your privacy, we may need to confirm your identity before releasing any information. There is no fee for access, although an administrative fee may apply if you request copies.

Policy Updates

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.